Welcome to Ornaments Store, your enchanted holiday destination! We are dedicated to making your festive season sparkle with our curated collection of decorations, from our graceful Angels & Cherubs to our stunning Artificial Christmas Trees. To ensure your experience is as joyful and seamless as the holidays themselves, we’ve outlined our shipping and returns policies below.

Shipping Information

We work swiftly to dispatch your magical treasures! Please see our shipping options and timelines below.

Order Processing Time: All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order is on its way to spread cheer in your home!

Shipping Methods & Delivery Timelines:

  • Standard Shipping: Shipped via DHL or FedEx.
    • Cost: $12.95
    • Estimated Delivery: 10-15 business days after shipment.
  • Free Shipping: Available on orders over $50, shipped via EMS.
    • Cost: Free!
    • Estimated Delivery: 15-25 business days after shipment.

Please note: These are estimated timelines. Delivery may occasionally be affected by factors outside our control, such as customs processing or seasonal carrier delays. We ship globally, excluding Asia and a few remote regions.

Our Joyful Returns & Exchanges Process

We want you to be utterly delighted with your ornaments. If something isn’t quite perfect for your festive vision, we offer a straightforward returns and exchange process within 15 days of receipt.

Important Note on Non-Returnable Items:

To ensure the health, safety, and magic of our products for all customers, we cannot accept returns or exchanges on the following items once they have been opened or used:

  • Advent Calendars (any opened or used calendars)
  • Artificial Snow (opened containers)
  • Candles (for health and safety reasons)
  • Animated & Musical items that have been removed from their original packaging and operated.

Eligibility: To be eligible for a return or exchange, your item must be unused, in its original packaging, in resellable condition, and with all original tags attached. You’ll also need your receipt or proof of purchase.

How to Initiate a Return or Exchange: Just follow these simple steps!

  1. Contact Us: Within 15 days of receiving your order, please email our cheerful customer service elves at [email protected]. Use the template provided at the bottom of this page to ensure we have all the details needed to help you quickly.
  2. Wait for Instructions: We will email you within 2 business days with a Return Authorization Number and the address to send your package. Returns sent without this authorization number cannot be processed.
  3. Ship Your Item: Carefully pack the item(s) in its original packaging and mail it to the address we provide. We recommend using a trackable shipping service, as you are responsible for the item until it arrives back with us.

Return Shipping Costs:

  • If the return is due to our error (e.g., we sent the wrong item), we will happily provide a prepaid shipping label.
  • For all other returns, the customer is responsible for the cost of return shipping. The original shipping fee is non-refundable.

Refunds & Their Return Journey

Once we receive and inspect your returned item, we will send you an email notification. We will also let you know if your refund has been approved or rejected.

If approved, your refund will be automatically processed to your original method of payment. Please allow:

  • Credit/Debit Cards (Visa, MasterCard, JCB) & PayPal: 5-10 business days for the refund to appear on your statement, depending on your card issuer’s or PayPal’s processing time.

Exchanges: Need a different color or size? We’re happy to help! Simply follow the return process above. Once we receive your original item, we will ship out the new one. If the new item is of higher value, we will charge the difference; if it is of lower value, we will refund the difference.

Return/Exchange Request Email Template

Copy and paste the text below into an email to [email protected] to get started!

Subject: Return/Exchange Request – Order #[Your Order Number]

Hello Ornaments Store Team,

I would like to request a return/exchange for an item from my recent order.

Order Number: [Please insert your order number]

Product Name: [e.g., Artificial Garland, 6ft]

Reason for Return/Exchange: [Please specify reason]

I have read and understand the Returns & Exchanges policy.

Thank you,

Your Name:

Your Email:

Need More Help?

Our elves in Philadelphia are always here to spread cheer and help with any questions. Don’t hesitate to reach out!

Ornaments Store
1194 Renwick Drive
Philadelphia, US 19107
Email: [email protected]

Thank you for letting us be a part of your holiday decorating! We’re committed to making your experience as joyful and bright as the season itself.

Warmly,
The Ornaments Store Team